How to track customer service metrics

How To Track Customer Service As An eCommerce Brand In 2021

As an eCommerce brand, you’ll have support tickets and customer communication opportunities across different channels all day, every day. In order to make sure your customer support is meeting industry standards, keeping customers happy, and is scalable with your team size, it’s important to track CS metrics.  In this post, we dive into where to …

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Instagram influencer marketing

How to Create an Instagram Influencer Marketing Strategy For eCommerce

Instagram influencer marketing has become a game-changer for eCommerce brands. By the end of 2022, this industry is predicted to hit $15 billion — with no sign of slowing down. To their audience, influencers are considered trusted sources for product and service reviews. They have the power to sway their followers into taking actions like …

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